AMEDNews:Disruptive behavior by doctors, nurses persists a year after crackdown
A survey of physician and nurse executives raises questions on how to implement zero-tolerance policies required by the Joint Commission.
By AMY LYNN SORREL, amednews staff. Posted Nov. 16, 2009.
A nurse witnessed the onset of complications in an intensive care patient but refused to contact the on-call physician for fear of his temper — a delay at least one observer thought contributed to the patient’s death.
These are some of the disruptive behaviors that persist among physicians and nurses at hospitals, group practices and other health care facilities, according to anonymous responses to a national survey of 13,000 physician and nurse executives conducted by the American College of Physician Executives.
The survey comes almost one year after the Joint Commission began requiring health care facilities to implement zero-tolerance policies that define intimidating and disruptive behaviors. The commission also required that facilities establish disciplinary procedures for medical staff and other health care professionals who violate the standards.